Terms of Service

Last updated: 26 August 2026

These terms apply whenever you book work with ProAutoKeys, whether that’s by phone or through the callback form on this website. By asking us to attend a job, you’re agreeing to them. They’re written in plain English on purpose, so if anything is unclear, ask us before we set off.

What we do

ProAutoKeys is a mobile auto locksmith service. We attend cars, vans and motorbikes at the roadside, at home, at work or wherever the vehicle happens to be, and cut, program or repair keys on site. We don’t offer a recovery service, and we’re not a garage; the work is done at the vehicle, not on a ramp.

Quotes and pricing

Any price we give you over the phone is based on the make, model and problem you describe to us. If, once we arrive, the vehicle or the fault turns out to be different from what was described, this can change the price or the parts needed. If that happens, we’ll tell you before doing any further work, so you’re never charged for something you weren’t told about first.

Attending your vehicle

We’ll give you a realistic arrival window when you call rather than a time that sounds good but doesn’t hold up. Traffic and the nature of callout work mean times can shift; if we’re going to be later than agreed, we’ll let you know.

Proof of ownership

Before cutting or programming any key, we need proof that the vehicle is yours, or that you’re authorised to have work done on it. In practice this means the V5C logbook and photo ID. We ask for this every time, without exception, because it protects you as much as it protects us. If you can’t provide it on the day, we may not be able to complete the job.

Payment

Payment is due on completion of the work, once you’ve confirmed the key or fob is working as it should. We won’t leave before testing what we’ve done, and you won’t be asked to pay for anything that doesn’t work.

Changing or cancelling a booking

Plans change, and that’s fine, just let us know as soon as you can. If you cancel before we’ve set off, there’s no charge. If we’re already on our way or have arrived, a reasonable call-out charge may apply to cover the time and travel, and we’ll always tell you this applies before ending the call.

Workmanship

Every key and fob is tested at the vehicle before we leave, so you can check it works before we go. If a fault appears afterwards that’s connected to the work we carried out, get in touch and we’ll look into it. This doesn’t cover unrelated faults, misuse, or damage caused after we’ve left.

Liability

We take reasonable care with every vehicle we work on. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that can’t legally be limited or excluded. Outside of that, our liability is limited to the cost of the work carried out.

This website

The text, images and design on this site belong to ProAutoKeys or are used with permission, and are here to describe our services, not for reuse elsewhere. Manufacturer names and logos shown on the site are used to indicate the vehicles we work on and don’t imply any partnership with those manufacturers.

Governing law

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

Changes to these terms

We may update these terms from time to time, and the date at the top of this page will reflect the latest version. The terms that apply to your booking are the ones in place when you asked us to attend.

Contact us

Questions about these terms, or about a job you’ve booked, can be directed to us on 01622 938999.